Tier 3 Support Specialist

Key Concepts Knowledgebase, LLC
Washington, DC 20001
United States

Category
Industry
Government Agencies
Job Start Date
7/25/2020
Experience Required
Yes
Degree Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description
TITLE

Tier 3 Support Specialist

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION

This position is responsible for providing help desk phone, email and walk-in technical support to all-levels of staff. It may also require support remote users and laptops using remote access applications.

Job Requirements
POSITION REQUIREMENTS
Qualifications:

Required Skill/Experiences:

Requires a minimum of 4 plus years technical experience/knowledge.

Technical Requirements:

DESIRED SKILLS AND QUALIFICATIONS:


Resolve Windows 10, 7, XP, MAC, printer LAN and other techincal issues.

MS Office support skills, troubleshooting and problem resolution skills.
Must possess the ability to analyze and diagnose technical issues.
This position requires excellent communication and user relationship skills along with the ability to multitask.
Must demonstrate a proven ability to communicate effectively in written and verbal form with all levels of staff and management.

Must have the ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment.

Performs other duties as assigned.

Education and Certifications

Training and Certifications: - A+ certification a plus; not required.

Other
Must be able to pass public trust government clearance

Must have the ability to work shift Monday-Friday and possibly weekends.


FULL-TIME/PART-TIME Full-Time
POSITION Tier 3 Support Specialist
LOCATION Washington DC
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
Employer
Anna Connor

Washington DC 20001
United States

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