The Ideal Candidate
To be minimally qualified for this position all applicants must have an associate’s degree; and 3 years of supervisory experience in a customer service setting.
To be considered an ideal candidate, applicants must possess the above as well as: excellent customer service and communication skills; management experience; experience working with electronic medical record and scheduling systems (will be trained on using PrepMod, Virginia Immunization Information System, and an internal appointment making system); proficiency in working with databases including a moderate to high level of Excel proficiency (will work with Excel, RedCap, and a Virginia pre-registration database); experience managing complex workflows; experience sending mass email blasts; highly organized and detail-oriented; experience with case management; de-escalation experience; and a desire to make a positive difference
About the Department
Alexandria Health Department (AHD) is one of 35 health districts in Virginia. As part of the Virginia Department of Health, AHD serves the residents, businesses, and visitors of Alexandria and works closely with the City of Alexandria and community partners to achieve its mission and vision. AHD's mission is "Protecting and Promoting Health and Well-Being in Our Communities" and our vision is "Healthy People, Healthier Communities." We view "health" in the broadest sense, and this drives our path towards continuous health improvement with a focus on equity of the social determinants of health.
*Please note that this is a 90 day temporary position with the possibility of an extension.
Hours: 8-5:00 M-F, possibility of option for weekend work. The ideal candidate is willing to work additional hours when needed to complete tasks.
Location: primarily on site, with occasional telework possible pending probationary period