Software Systems Developer SME

Simple Technology Solutions, Inc.
1775 I St NW Suite 1150
Washington, VA 20006
United States

Information & Technical Service
Experience Required
Employment Type

Job Description

Simple Technology Solutions (STS) is looking for a Software Systems Developer SME to add to our team. This role will provide direct oversight and management of a complex application modernization project involving multiple subcontractors and vendors, and engagement with executive stakeholders. Required skills include Agile Project Management, IT service delivery management, and IT tactical and strategic planning.

Quick overview:

  • This position is Full-Time-Remote
  • US Citizenship is required to obtain required clearance
  • A minimum of four (4) years of position related experience is required
  • Contact center technology experience is required

The role:

AWS Connect is an omnichannel cloud contact center, which is currently AWS’s fastest-growing product. You will be responsible for designing, developing, and implementing AWS Connect and integrating multiple related solutions to optimize call flows. You will be playing a crucial role in developing the next generation contact center that delivers scalable, resilient systems while maintaining a constant customer focus. As an AWS Systems Developer, you'll work closely with senior contact center experts to understand the call center requirements. From these requirements, you will architect integrated AWS solutions that leverage multiple related data processing, data storage, analytics, machine learning, and artificial intelligence.

The person in this role will provide technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others

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Job Requirements

• Minimum four (4) years related systems development and integration experience
• Experience working in Agile teams
• Direct experience or working knowledge with AWS technologies related to AWS Connect implementations including Cloudformation, AWS Lambda, • API Gateway, S3, DynamoDB, and IAM
• Experience with AWS Connect implementations
• Experience and/or working knowledge with AWS AI/ML services: Contact Lens for Amazon Connect, Amazon Connect Wisdom, Amazon Lex, • Amazon Polly


• Experience and/or working knowledge with AWS AI/ML services:
• Contact Lens for Amazon Connect
• Amazon Connect Wisdom
• Amazon Lex
• Amazon Polly
• Amazon Comprehend
• Cloud migration experience
• AWS certifications
• IVR (Interactive Voice Response) experience using chatbots
• Experience with Atlassian Jira for Agile management
• Experience with Atlassian Confluence for systems documentation
• Experience with the development of process flow diagrams and solution architecture diagrams

1775 I St NW Suite 1150
Washington DC 20006
United States

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