Service Desk Coordinator

Alexandria City Public Schools
Central Office 1340 Braddock Place
Alexandria, VA 22314
United States

Industry
Information & Technical Service
Experience Required
Yes
Pay
From $67,622 To $83,136
Per Year    
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
The Service Desk Coordinator maintains computer and telephone network equipment in operating condition; meets the technology needs of the district; installs and maintains operating systems and application software; instructs staff in the use and operation of the various software programs; documents information and resolves immediate operational and/or safety concerns.
 

Essentials Functions

  • Administers systems and servers related to district LAN and WAN (e.g. email system, accounts, print queue, workstation ID, IP assignments, computer labs, classroom computers, etc.) to ensure availability of services to authorized users.
  • Assesses computer, network, or software malfunctions (e.g. application software, computer equipment, network software, etc.) to effect repair and return to operation.
  • Coordinates with other staff or vendors to provide Help Desk dispatch, troubleshooting, and escalating issues to appropriate personnel for resolution, and/or assigning practices for repairs.
  • Inspects computer and network equipment requiring specialized computer repair and troubleshooting skills to identify and verify repair needs.
  • Installs software products and various peripheral equipment on computers (e.g. application software, scanners, external drives, additional random access memory) to upgrade and improve school district computers.
  • Maintains manual and electronic documents, files, and records to document activities and/or provide an up-to-date reference and audit trail.
  • Prepares written materials (e.g. reports, memos, letters, etc.) to document activities, provide written references, and/or convey information.
  • Procures equipment, supplies, and materials to maintain the availability of required items and complete jobs efficiently.
  • Repairs computers, peripherals, network equipment, and software, requiring specialized computer and electronics repair skills to maintain computer and network equipment in a safe and functional operating condition.
  • Responds to inquiries to provide information and/or refer to appropriate personnel.
  • Trains selected personnel to ensure their ability to use new and/or existing software.
  • Attends meetings as assigned to convey and/or receive information required to perform functions.
  • Assists other personnel as may be required to ensure an efficient and effective work environment.

Clearances:

  • Criminal Justice Fingerprint/CPS Background Clearance.
  • Tuberculosis Skin Test.

Public Health Compliance

  • Proof of COVID vaccination. Exemptions for religious/medical will be reviewed.
  • Must follow safety and health protocols.
Job Requirements
Qualifications

Education: Bachelor’s degree in job-related area.

Certificates & Licenses: None required.

Experience: Job-related experience with increasing levels of responsibility is required.

Key Competencies: Proficient in business telephone etiquette; computer operating systems; and pertinent software applications.
Employer

Central Office 1340 Braddock Place
Alexandria VA 22314
United States
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