Server Assistant

Lena's Wood-Fired Pizza & Tap
401 E Braddock Rd
Alexandria , VA 22301
United States

Accomodations & Food Service
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type

Job Description

Accountable To: All FOH Managers, Chefs, Hourly Supervisors, Corporate Team Members

Position Summary

Sets, maintains and clears tables in a timely, professional and efficient manner. Supports the service staff by restocking service stations, polishing and restocking flatware, glassware, and plateware, and assisting with table maintenance and water refills. Delivers dishes to guests in a timely and efficient manner, using their proper names upon delivery. Assist with expedition of food when an expediting chef or manager is not in the window.

Core Responsibilities

  • Adherence to and successful execution of all standards, procedures and protocols described in the YATES RESTAURANT GROUP (YRG) Team Member Handbook and YATES RESTAURANT GROUP (YRG) Service Server Assistant Manual.
  • Compliance with company rules and regulations without exception
  • Arrive to work on time and in uniform. Absences and tardiness should be rare, and always communicated to management as far ahead of time as possible (minimum of 3 hours before your scheduled in-time)
  • Adhere to company grooming and appearance standards
  • Complete all assigned opening, closing and running sidework in a timely and thorough manner.
  • Take excellent care of all guests, without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
  • Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the YATES RESTAURANT GROUP (YRG) brand and that of your specific restaurant.
  • Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
  • Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
  • Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
  • Observe body language, inflection and responses of our guests to gauge their experience with us during their visit. Gather information as needed to assure guest satisfaction.
  • Always grant guests the right away ahead of you or other team members.
  • Wish guests a nice night or provide other salutations as they leave the restaurant.
  • Comply with company policies and treat others with respect. Handle yourself in an ethical and professional manner at all times.
  • Adhere to directives and complete requested tasks made by managers. If you disagree with a request, address privately with a manager you are comfortable talking to after your shift.
  • Think critically to solve problems as they arrive. Consolidate your activities and steps of service to save unnecessary additional trips.
  • Recognize if you are overwhelmed with your responsibilities and communicate to a manager or fellow teammate for assistance.
  • Operate with awareness of and care for all guests around you, not just those in your assigned section.
  • Pick up shifts for others in your department when possible if the need arises.
  • Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

· Deliver timely results for any requests made my management to help other departments in the restaurant with a positive attitude.

  • Always put guest happiness and the success of the restaurant team as a whole above that of your own.

Departmental Responsibilities

  • Greets and acknowledges guests in a friendly and courteous manner.
  • Performs opening, closing and running sidework to ensure the runner/expo station is properly stocked for service, regularly kept clean during service, left in an acceptable state at the end of the night, etc.
  • Continually educates him or herself on menu item ingredients, preparation methods, restaurant promotions, daily specials, items the kitchen has run out of, etc.
  • Runs bus tubs and polishes/restocks glassware, flatware and plateware when time permits.
  • Takes initiative to maintain a working knowledge of health code requirements and executes steps to ensure these requirements are met before and during service.
  • Assists in setting up the restaurant for service by performing tasks such as, but not limited to: Setting up and wiping down of patio furniture, polishing and restocking of flatware, glassware and plateware, replacement of light bulbs, stocking and cleaning of restrooms, setup of service stations, etc.
  • Responds to guest requests or concerns in a professional manner and informs server immediately so that they may follow up.
  • Assists service team with pre-bussing and table maintenance when free or passing by with empty hands.
  • Promptly and efficiently cleans/resets tables, chairs, booths – cleaning nearby floor between re-setting.
  • Communicates with managers and service team regarding table status updates and guest requests.
  • Takes out the garbage and recycling as needed.
  • Thanks guests upon their departure, and welcomes them to return.
  • Performs regular closing sidework as assigned, including but not limited to: Disposing of trash and recycling, cleaning and restocking service and utility stations, polishing and restocking flatware, glassware and plateware, cleaning of restrooms, breaking down and storing of patio or other furniture, cleaning and setting or removal of settings for dining room tables, etc.
Job Requirements
Previous experience as a busser or food runner is preferred, but not required. Must speak basic English. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Must possess verbal communication skills to relay basic information. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements
Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, occasional smoke, steam and heat. Must be able to work in a confined area for multiple hours in succession.

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must possess adequate sensory abilities to observe and detect emergency situations. Must be able to add, subtract, multiple and divide at a basic level.

401 E Braddock Rd
Alexandria VA 22301
United States

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