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Night Guest Laundry Attendant
Extended Stay America
Alexandria, VA 22304 - 22312
United States
Category
Hospitality
Industry
Accomodations & Food Service
Manages Others
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Part-Time
Travel
No Travel
Job Description
POSITION PURPOSE AND SUMMARY
The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.
 
MAJOR / KEY JOB DUTIES
  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. 
  • Assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures. 
  • Processing all laundry in compliance with company standards.
    •  This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattress pads and shower curtains. 
  • Processing all dishware in compliance with company standards. 
    • This includes but is not limited to washing, drying and packaging. 
  • Stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards. 
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. 
  • Setting up and maintaining the grab and go breakfast in accordance with company standards. 
  • Periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards. 
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. 

OTHER DUTIES
  • Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate break room, guest laundry, fitness room, vending areas, stairwells and common areas. 
  • Responsible for maintaining overall hotel cleanliness. 
  • And any other duties as requested by the management team. 

*The typical shift for this position is 11:00pm to 7:00am*
 
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. 
 
Job Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
-Ability to understand and communicate in English proficiently to interact with guests and associates.
-Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit
function when necessary and assigned.
-Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
-Ability to complete routine reports and correspondence.
-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
-Ability to apply good judgment at all times.
-Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS
-While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects,
tools, and controls and detect scent and sounds.
-Frequently required to bend and position self to access low areas.
-Frequently required to lift and/or move laundry and dishes up to 25 pounds.
-Occasionally must be able to push/pull carts weighing up to 50 lbs.
-Occasionally required to traverse heights and remain stabilize while doing so.
-While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
-The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne
particles and toxic or caustic chemicals, and risk of electrical shock.
-The work environment will typically be at moderate to loud noise levels.
-The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS
-High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Employer
Extended Stay America

Location 1: 200 Bluestone Rd Location 2: 205 N Breckinridge Place
Alexandria VA 22304 - 22312
United States

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