Office Administration/Front Desk

2210 Mount Vernon Ave
Alexandria, VA 22301
United States

Finance & Insurance
Job Start Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
From $15.00 To $22.00
Per Hour
Employment Type
Work Schedule
No Travel

Job Description

Donna Carter, State Farm Agency, located in Alexandria, VA, has an immediate opening for a Front Office Team Member. No insurance experience is required as we will train the right person with the right attitude.

Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities include but not limited to:

  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Manage incoming calls.
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.

You will receive:

  • Salary plus /bonus(once licensed)
  • Paid time off (vacation and personal/sick days) if full time
  • 401k and match after 1 yr or 1000 hours
  • Health Insurance after 30 days 50% paid if full time
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Ideal Candidate:

  • Strong phone contact handling skills and active listening.
  • Comfortable with making outbound calls.
  • Genuinely excited to help customers.
  • Patient, empathetic, and passionately communicative; loves to talk.
  • Ability to empathize with and advocate for clients when necessary.
  • Strong Problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.


Job Requirements
Bilingual English/Spanish
P&C license (must be able to obtain).
Life and Health license (must be able to obtain).
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Donna Carter
2210 Mount Vernon Ave
Alexandria VA 22301
United States
 Donna Carter
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