Call Center Representative - REMOTE

Enlightened, Inc.
REMOTE
Alexandria , VA 22311
United States

Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
Yes Must Obtain: 5C Public Trust
Pay
To $19.94
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

Enlightened is hiring for remote Call Center Reps

Enlightened, Inc. is an award-winning, HUBZone certified, Information Technology (IT) and Management Consulting firm dedicated to helping our clients achieve success in meeting their objectives and solving their problems.

Job Board Link to Apply:

Call Center Representative - REMOTE

Call Center Representative

Job Type: Full-time Pay: Up to $19.94 per hour

 

Primary Responsibilities:

  • Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
  • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries
  • Make outbound calls to follow up with customers to clarify information or provide account updates
  • Process Credit Bureau Requests utilizing established processes and procedures
  • Support Contact Center expectations as well as departmental and corporate policies and procedures
  • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
  • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
  • Refer escalated calls or inquiries to appropriate levels as needed
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests

Job Requirements:

  • Must be able to obtain and maintain a 5C Public Trust federal government security clearance
  • Mus be a U.S. citizen and currently reside in the U.S.
  • Must not be delinquent or in default on any federal student loans
  • High School diploma or GED required
  • Minimum six (6) months customer service, administrative or call center experience required
  • Must be able to speak, read and write in English fluently
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to use basic math skills
  • PC skills, including MS Office applications required
  • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
  • Must be reliable and maintain an acceptable attendance and punctuality record
  • Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Additional Requirements per Contract/Client:

  • Must be able to effectively read a prepared / written script out loud
  • Must be able to pass a criminal background check

Home Office Requirements:

  • Hardwired internet (Ethernet) connection
  • Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be provided by Enlightened (Computer & Headset)
 

 

Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.


Job Requirements
**Please see Job Description section for a complete list of Job Requirements.**

**Please attach your resume for consideration**
Employer
Anna Connor

Alexandria VA 22311
United States

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