Help Desk Technician

METRON
1818 Library Street, Suite 600
Reston, VA 20190
United States

Industry
Information & Technical Service
Application Closing Date
7/31/2021
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time

Job Description
Job ID
2021-1743
Job Location: City
Reston
Job Location: State/Province
VA

Job Description

Metron is hiring a Help Desk Technician to provide desktop support services to end users at our corporate headquarters in Reston, VA. The ideal candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware and software problems. The selected individual will be responsible for making effective use of available technical resources and providing helpdesk/desktop support to our employees both on-site and remotely.

Responsibilities:

  • Perform onsite or remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
  • Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory and graphics cards)
  • Receive and respond to incoming calls and/or e-mails regarding desktop problems
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Unlock user accounts
  • Escalate issues to Tier II support as necessary
  • Interface with third-party support and equipment vendors as needed
Job Requirements
Required Qualifications:

Associate Degree in information technology, or related field (or equivalent experience)
Minimum of 2 years of IT Desktop Support experience
Microsoft Server and Desktop operating system build and troubleshooting experience
Linux system build and troubleshooting experience
Problem solving and time management capabilities
Experience working in an Active Directory environment
Excellent customer relations and customer support skills
Experience working in a team-oriented, global, collaborative environment
Experience or familiarity with DoD cybersecurity standards
US Citizenship required, successful candidates will be subject to a security investigation and must meet eligibility requirements for access to classified information
Employer

1818 Library Street, Suite 600
Reston VA 20190
United States

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