Lena's Wood-Fired Pizza & Tap
401 E Braddock Rd
Alexandria , VA 22301
United States

Accomodations & Food Service
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type

Job Description

Accountable To: All FOH Managers, Chefs, Hourly Supervisors, Corporate Team Members

Position Summary

Provide engaging interaction to bar-area guests while providing timely service, timely service bar production, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit. Bartenders are expected to be attentive to our guests needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Core Responsibilities

  • Adherence to and successful execution of all standards, procedures and protocols described in the YATES RESTAURANT GROUP (YRG) Team Member Handbook and YATES RESTAURANT GROUP (YRG) Service Manual.
  • Compliance with company rules and regulations without exception
  • Arrive to work on time and in uniform. Absences and tardiness should be rare, and always communicated to management as far ahead of time as possible (minimum of 3 hours before your scheduled in-time)
  • Adhere to company grooming and appearance standards
  • Complete all assigned opening, closing and running sidework in a timely and thorough manner.
  • Take excellent care of all guests, without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
  • Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the YATES RESTAURANT GROUP (YRG) brand and that of your specific restaurant.
  • Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
  • Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
  • Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
  • Observe body language, inflection and responses of our guests to gauge their experience with us during their visit. Gather information as needed to assure guest satisfaction.
  • Always grant guests the right away ahead of you or other team members.
  • Wish guests a nice night or provide other salutations as they leave the restaurant.
  • Comply with company policies and treat others with respect. Handle yourself in an ethical and professional manner at all times.
  • Adhere to directives and complete requested tasks made by managers. If you disagree with a request, address privately with a manager you are comfortable talking to after your shift.
  • Think critically to solve problems as they arrive. Consolidate your activities and steps of service to save unnecessary additional trips.
  • Recognize if you are overwhelmed with your responsibilities and communicate to a manager or fellow teammate for assistance.
  • Operate with awareness of and care for all guests around you, not just those in your assigned section.
  • Pick up shifts for others in your department when possible if the need arises.
  • Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

· Deliver timely results for any requests made by management to help other departments in the restaurant with a positive attitude.

  • Always put guest happiness and the success of the restaurant team as a whole above that of your own.

Departmental Responsibilities

  • Continually educate yourself on the specifics of menu item and cocktail recipes, methods of preparation, creative ways to sell the proper mix of items to your guests resulting in higher check averages.
  • Take initiative to ensure you are constantly up to date on daily specials, restaurant promotions, items the kitchen has run out of, etc.
  • Take accurate food and beverage orders and ring accurately into the POS system in a timely manner.
  • Pace the meals of your guests in a way which provides an enjoyable experience.
  • Achieve all steps of service in a timely and pleasant manner.
  • Regularly clean, stock and maintained the bar and related service and guest areas throughout service.
  • Comply with and execute all YATES RESTAURANT GROUP (YRG) policies and procedures regarding guest credentials to establish legal drinking age and identity, as well as other company policies regarding responsible alcohol service
  • Takes initiative to maintain a working knowledge of health code requirements and executes steps to ensure these requirements are met before and during service.
  • Inform manager immediately if a guest is showing substantial signs of intoxication or unruly behavior.
  • Assist other bartenders as needed and work together as a team with bartenders and barbacks alike.
  • Ensure that service bar drinks are made in a timely manner.
  • Regularly perform “straw-test” quality-checks of produced drinks before they leave service bar.
  • Handle cash properly and produce accurate and balanced end-of-night reporting.
  • Thoroughly achieve closing sidework objectives and ensure a manager on duty has checked over your bar responsibilities and granted approval before you leave for the night.
  • Present checks to and process payments from guests in a pleasant, accurate and timely manner.
Job Requirements
High school diploma or GED are preferred, but not required. Previous experience as a server is preferred, but not required. Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills—both written and verbal. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements
Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, occasional smoke, steam and heat. Must be able to work in a confined area for multiple hours in succession.

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must possess adequate sensory abilities to observe and detect emergency situations, distinguish product taste, texture, temperature, presentation and preparation. Must be able to add, subtract, multiple and divide at a basic level.
Anna Connor
401 E Braddock Rd
Alexandria VA 22301
United States

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