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Ticket Booth Agent- Potomac Riverboat Company
Chicago, IL 60611
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Interested in a career where you can make lasting memories? Entertainment Cruises is the nation’s largest dining cruise company with day and evening cruises, excursions and private charters in many cities across the US. At Entertainment Cruises, we offer a unique space with views other venues can’t offer. If you are inspired by a commitment to excellence and dedicated to creating unforgettable memories you may be just the person we are looking for to work for as a Shipmate with Entertainment Cruises.
Job title: Ticket Office Agent
FLSA status: Non-exempt
Reports to: Individual Sales Mgr / Administrative Mgr / Director of Sales
Inspired by our commitment to excellence, Shipmates at our Company* create unforgettable memories for our guests. The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.
Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
Address guests by name and recognize their special occasions
Explain products or services and prices, and answer questions from customers
Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
Resolve customer complaints regarding booking, ticketing and special boarding needs
Contact guests about changes to their cruise date, time or departure location
Other duties as assigned by the manager or supervisor on duty
The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by departmental tests, management evaluation, and feedback from customers and peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalency is required
Must have a minimum of 1 year customer service experience
Required to use computers and computer applications such as Microsoft Word & Excel
Must have excellent oral communication skills – expression, listening and comprehension
Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
Cash handling / basic math skills are required; agents collect money from guests, and return proper change
Must meet minimum state age requirements
Must be reliable, responsible and dependable
Must possess a service orientation
Must be careful about details and thorough in completing tasks
Must deal calmly and effectively with high-stress situations
*For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.
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