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First Mate - Potomac Riverboat Company*
Virginia, VA 22314
Accomodations & Food Service
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Interested in working on the water? Entertainment Cruises is the nation’s largest dining cruise company with day and evening cruises, excursions and private charters in many cities across the US. At Entertainment Cruises, we offer a unique space with views other venues can’t offer. If you are inspired by a commitment to excellence and dedicated to creating unforgettable memories you may be just the person we are looking for to work for as a Shipmate with Entertainment Cruises.
Job title: First Mate
Department: Marine Operations
FLSA status: Non-exempt
Reports to: Captain
Inspired by our commitment to excellence, shipmates at our Company* create unforgettable memories for our guests. The successful First Mate is responsible to maintain the appearance of the vessel which includes directing daily activities of the crew, cleaning, some custodial work, and assisting with docking and undocking; will uphold the strictest safety standards for guests and crew; and will maintain a professional and friendly manner consistent with Our Service System.
Provide direction to daily activities of crew
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Maintain the cleanliness and safety of all common areas
Sweep, mop, and wash down decks to remove dirt, and debris, using brooms, mops, brushes, and hoses
Load or unload materials from vessels
Handle lines to moor vessels to pier
Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
Operate and maintain ship equipment such as engines and generators, winches, and HVAC systems
Chip and clean rust spots on decks, superstructures, and sides of ships, using wire brushes and hand or air chipping machines
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the Captain
The successful First Mate will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the marine operations team.
Job Specifications / qualifications:
High school diploma or equivalent required
Must be at least eighteen (18) years of age
Pre-employment and on-going random drug testing is required for all marine personnel
At least one (1) to three (3) years’ maritime experience OR one (1) year mechanical experience
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Energetic and enthusiastic personality essential
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift furniture and other heavy items such as provisions up and down stairs.
Required to throw mooring lines from ship to pier
Will be required to be available for work on all major holidays
Per maritime law, must be a US Citizen or a Permanent Resident
*For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.
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